| Reason Of Return |
Description of return reason |
Condition for return and refund |
Sample Evidence |
1. Damaged/FaultyItem
- Packaging is physically damagae
- Item is physically damagae / defecetive can not be use
- Product past its expiration date |
Description of return reason |
- Plastic wrap or seal intact
- Item must include all packaging and accessories
- Item must include all packaging and accessories |
Clear image for the damage of product / parcel |
| 2. Receive wrong item |
Item received is not what you ordered |
-Item must not be used (If it is possible to distinguish to item from packaging)
- Item must be sealed,in orignal condition,with all packaging and acccessories |
Show the difference point the difference point of product such as wrong color,or wrong size |
| 3. Missing accessory/freebie |
Deliverd package is missing a promised accessory or freebie |
- item must be in good condition "as new" not open or used
- Item must include all packiging as accessories |
Show or provide the evdincece of the accessory/freebie is missing in parcel delivery |
| 4. Item doesn't match description/ pictures |
The item is different from the description or the photo on wed |
-Item must not be used (If it is possible to distinguish to item from packaging)
- Item must be sealed,in orignal condition,with all packaging and acccessories |
Show the difference point of product that customer received |
